Email us
For anything — orders, returns, warranty, fit questions, partnerships.
Generalhello@ryden.store
Supportsupport@ryden.store
Get in touch
We’re here to help.
Question about an order, a fit, a return, or just the gear? Reach us however suits you. A real person will get back to you — we reply to every message within 24 hours, Mon–Fri.
Ways to reach us
Find answers fast
Most questions are answered in our policies. Self-service is faster than waiting on us.
Find us
Behind-the-scenes, drops, and the occasional mechanic tip.
Or send us a message
Tell us what you need.
Pick a topic so we can route your message to the right person — it speeds the reply up.
About Ryden
Who you’re dealing with.
We’re a small team. Here’s where we are, when we’re online, and the legal details — because transparency does more to earn trust than any slogan.
- Legal name
- [LEGAL ENTITY NAME]
- Registered address
- [REGISTERED ADDRESS, CITY, COUNTRY, POSTCODE]
- We ship from
- Pakistan — designed in our Pakistan studio, shipped worldwide via tracked courier.
- Business hours
- Monday–Friday, 9:00 AM – 6:00 PM (PKT, UTC+5)
- Phone / WhatsApp
- +92 300 1234567
- Company registration
- [COMPANY REGISTRATION NUMBER]
- Tax ID
- [TAX/VAT ID — if applicable]
Before you write
Quick answers.
Most questions are answered faster on the policy pages than by us — check first, save yourself a wait.
Where’s my order?
Track shipments on the order tracking page using the link in your shipping confirmation email.
Read the full policyHow do I return something?
EU/UK customers have 14 days statutory cooling-off; we add a 30-day Ryden return window for everyone. Full process is on the returns page.
Read the full policyDoes this part fit my bike?
Our parts hub has a fit guide by system (drivetrain, brakes, wheels, cockpit) plus our honest FitFinder tool.
Read the full policyWhat’s covered by warranty?
Manufacturing defects are covered — period varies by category (frames 5y, drivetrain 1y, etc.) on top of your statutory rights. See the warranty page.
Read the full policyHow long does worldwide shipping take?
Standard 5–14 business days depending on destination, express options at checkout. Full regional table on the shipping page.
Read the full policy