1. Where we ship
Orders ship directly from our suppliers and manufacturers to 80+ countries worldwide, by a tracked international courier named in your shipping quote. If we can't deliver to your address, our team will tell you when we contact you to confirm your order — before you pay anything.
Some destinations have product-specific restrictions (large bikes, hazardous goods like batteries on e-bikes). We'll flag these on the product page wherever possible.
2. Delivery times by region
Delivery windows below are after your order is dispatched, not from the moment you place it. Your dispatch time is confirmed in your shipping quote (see § 4).
| Region | Typical delivery | Shipping cost |
|---|---|---|
| Europe | 3–7 business days | Quoted after you order |
| United Kingdom | 3–5 business days | Quoted after you order |
| United States & Canada | 5–10 business days | Quoted after you order |
| Rest of world | 7–14 business days | Quoted after you order |
Estimates only. Couriers occasionally run late — busy periods (Black Friday, December) typically add 2–3 days. We'll always pick the most reliable courier we can for your address, not the cheapest, and name it in your shipping quote.
3. Shipping costs
We don't use a fixed rate card. Shipping is quoted by our team after you order and confirmed before you pay: we contact you within 2 business days with the shipping cost for your order and destination, and you only pay once you've agreed the total.
Large items (full bikes, boxed wheelsets) cost more to ship; your quote covers them.
4. Order processing
No payment is taken when you place an order. Our team contacts you within 2 business days to confirm your order and quote shipping, then sends our bank transfer details. Once your bank transfer is received, your order ships directly from our supplier. Your dispatch time is confirmed per order in your shipping quote.
Personalised, made-to-order, or pre-order items take longer — we'll confirm the expected dispatch date in your shipping quote.
If we hit an unexpected delay (stock issue, replacement part needed), we'll email you with a revised date and offer a full refund if the wait isn't acceptable.
5. Tracking
Once your order ships, we email you the tracking number and a tracking link from the courier named in your shipping quote.
Tracking can lag 6–24 hours after the first scan. If your tracking hasn't updated after 2 business days, contact us.
6. Customs, duties & taxes
Our prices and shipping quotes do not include import duties, VAT/GST, or customs fees charged by your country. These are payable on delivery and are your responsibility, not Ryden's.
If a parcel is refused at customs or returned because import charges weren't paid, we'll refund the goods minus return-shipping cost.
7. Bike shipping (large items)
Full bikes ship in a large protective box via the tracked courier named in your shipping quote. Couriers cannot leave a bike with a neighbour or in a safe place — someone needs to sign for it.
Bikes ship 90% assembled. You'll need to fit the front wheel, attach pedals, straighten the handlebars, and check brakes/gears before riding — instructions and tools are included. If you're not confident, take it to a local bike shop for a final check or use our store finder for an authorised partner.
8. Delivery issues
- Damaged on arrival: photograph the box and item before fully unpacking, and email contact@ryden.store within 48 hours. See returns § 6.
- Marked delivered but not received: check with neighbours and the building manager first, then contact us within 7 days of the marked-delivered date so we can open a courier investigation.
- Wrong address provided at checkout: if delivery fails because of an incorrect/incomplete address, we can re-ship for a fee covering the second shipping leg.
9. Address changes & cancellations
We can change an address or cancel an order any time before it ships. Once the courier has collected the parcel, we can no longer redirect or cancel — but most of the time you can intercept it via the courier's tracking page.
To request a change before dispatch, email contact@ryden.store with your order number and the change you need.
Cancellation rights under EU/UK consumer law are described in our Returns Policy.