1. Where we ship
We ship from our warehouse in [FULFILMENT COUNTRY] to most of Europe, the UK, North America, Australia, and selected other destinations. If your country isn't shown at checkout, we don't currently ship there — but we're expanding, and you can email us to be notified when we do.
Some destinations have product-specific restrictions (large bikes, hazardous goods like batteries on e-bikes). We'll flag these on the product page wherever possible.
2. Delivery times & costs
Delivery windows below are after we hand the parcel to the courier, not from the moment you place the order. Add 0–1 business days for processing (see § 4).
| Region | Standard | Cost | Express | Cost | Free over |
|---|---|---|---|---|---|
| [BASE COUNTRY] | 2–4 business days | [£4.95] | 1–2 business days | [£9.95] | [£75] |
| EU (Zone 1) | 3–5 business days | [€9.95] | 2–3 business days | [€19.95] | [€150] |
| EU (Zone 2) | 4–7 business days | [€14.95] | 2–4 business days | [€29.95] | [€200] |
| United Kingdom | 3–5 business days | [£8.95] | 1–3 business days | [£17.95] | [£100] |
| United States & Canada | 5–10 business days | [$24.95] | 3–5 business days | [$49.95] | [$250] |
| Rest of world | 7–14 business days | Calculated at checkout | 4–7 business days | Calculated at checkout | — |
Estimates only. Couriers occasionally run late — busy periods (Black Friday, December) typically add 2–3 days. We'll always pick the most reliable courier we can for your address, not the cheapest.
3. Free shipping
Standard shipping is free when your cart subtotal (after any discount, before tax) is at or above the threshold for your region. Express shipping is always charged at the rate shown.
Free shipping does not apply to oversized items (full bikes, wheelsets shipped boxed individually). Those are calculated at checkout.
4. Order processing
We aim to dispatch in-stock orders the same business day if placed before [2:00 PM local time]. Orders placed after the cut-off, on weekends, or on public holidays will ship the next business day.
Personalised, made-to-order, or pre-order items take longer — the expected dispatch date is shown on the product page and in your order confirmation.
If we hit an unexpected delay (stock issue, replacement part needed), we'll email you with a revised date and offer a full refund if the wait isn't acceptable.
5. Tracking
As soon as the courier scans your parcel, we send a shipping-confirmation email with a tracking link. You can also see live tracking in your orders.
Tracking can lag 6–24 hours after the first scan. If your tracking hasn't updated after 2 business days, contact us.
6. Customs, duties & taxes
- Within [BASE COUNTRY / EU + UK]: prices include VAT. No further taxes at delivery.
- Outside [BASE COUNTRY / EU + UK]: prices may exclude VAT/sales tax. The destination country may charge import duty, VAT, or handling fees at delivery — these are the customer's responsibility, not Ryden's, unless we've offered Delivered Duty Paid (DDP) at checkout.
If a parcel is refused at customs or returned because import charges weren't paid, we'll refund the goods minus return-shipping cost.
7. Bike shipping (large items)
Full bikes ship in a large protective box via a dedicated courier service. Couriers cannot leave a bike with a neighbour or in a safe place — someone needs to sign for it.
Bikes ship 90% assembled. You'll need to fit the front wheel, attach pedals, straighten the handlebars, and check brakes/gears before riding — instructions and tools are included. If you're not confident, take it to a local bike shop for a final check or use our store finder for an authorised partner.
8. Delivery issues
- Damaged on arrival: photograph the box and item before fully unpacking, and email [shipping@ryden.store] within 48 hours. See returns § 6.
- Marked delivered but not received: check with neighbours and the building manager first, then contact us within 7 days of the marked-delivered date so we can open a courier investigation.
- Wrong address provided at checkout: if delivery fails because of an incorrect/incomplete address, we can re-ship for a fee covering the second shipping leg.
9. Address changes & cancellations
We can change an address or cancel an order any time before it ships. Once the courier has collected the parcel, we can no longer redirect or cancel — but most of the time you can intercept it via the courier's tracking page.
To request a change before dispatch, email [shipping@ryden.store] with your order number and the change you need.
Cancellation rights under EU/UK consumer law are described in our Returns Policy.